Terms & Conditions

You may use the website only for personal, lawful purposes, and you agree not to abuse the website, deface it, access parts you are not allowed to access, or use it for illegal activities. By using our website, you accept that the information you have provided is correct and accurate.

We strive to make sure that all of our products and information on our website are correct and up to date. The colour of some of our products might vary slightly on different screens. Our product availability, description, and price may also change without notice. We reserve the right to end the sale of a product and/or limit quantity at any time.

Orders are placed through our website's Routine Bag and confirmed with you on WhatsApp. Placing an order does not necessarily guarantee its acceptance. We reserve the right to cancel your order if we determine that it cannot be fulfilled due to incorrect information (price, delivery method, etc.), product availability, suspicion of fraud, or other reasons. If your order is cancelled after you have paid for it, we will refund the amount paid. Please make sure that the shipping address and contact information you provide are correct when you place your order.

Prices for products on our website are subject to change without notice. We always endeavour to provide you with the correct price at the point of ordering; however, in the unlikely event that a pricing error occurs, we reserve the right to charge you the correct amount for the product and/or cancel your order. Payment details are shared with you on WhatsApp when your order is confirmed.

Orders will be shipped to the address provided at the point of order. The delivery of your order depends on the location of your shipping destination and may vary due to external factors outside of our control. We are not responsible for any courier error, wrong delivery address, weather, public holidays, and other unforeseen circumstances.

Returns, replacements and refunds will be processed in accordance with our Return & Refund Policy. Please read it in full before placing your order. Opened or used products, and items that do not meet the return conditions, will not be replaced or refunded.

Our products are intended for skincare and cosmetic use only. Individual results may vary with all skincare due to differences in skin types. We recommend reading our product description and ingredients before using our products. Individuals who have sensitive skin, allergies, or existing skin conditions are advised to consult a qualified doctor before using our products and to conduct a patch test. Do not use our products in case of dermatitis; discontinue use immediately if irritation or discomfort is experienced and contact Raremate.

All material on our website, including but not limited to product pictures, photos, illustrations, text, graphics, logos, icons, and videos, is owned by Raremate or its relevant owners. You may not duplicate, copy, or use our content without prior written consent.

Our website makes use of third-party services such as WhatsApp, payment providers and shipping companies. Such services may have their own privacy policies and terms of use, which we recommend reading.

Any personal information that you provide to us during your interaction with the website or when placing an order will be handled in accordance with our Privacy Policy.

Our website may, at times, contain errors or omissions about the information, data, descriptions, pricing, offers and availability of the products and services advertised. We reserve the right to correct errors and update the information, and to change, update, or suspend the website or its services.

We strive to make sure our website is always accessible, updated, and protected, but we cannot guarantee that the website will not experience downtime, technical issues, and/or security breaches. Raremate will not be liable for any damages, issues, or losses arising from the use of the website or third-party services, interruptions, or other unforeseen events beyond our control, unless otherwise provided by law.

Changes to these Terms & Conditions may be made from time to time. Your continued use of the website after such updates means that you accept and agree to the updated Terms & Conditions.

If you have any questions about these Terms & Conditions, you can contact us using the contact details provided on our website. Thank you for choosing RAREMATE.