Shipping Policy

Orders are generally processed and dispatched within 24–48 working hours from the time of order confirmation.

Metro cities: 3–5 working days. Other cities: 5–7 working days. Remote / rural areas: 7–10 working days. These timelines are estimates; actual delivery may vary due to courier delays, weather, public holidays, festivals, or other unforeseen circumstances.

Shipping charges, if any, and any free-shipping offers are shared with you on WhatsApp before you confirm your order.

Once your order has been dispatched, the tracking details will be shared with you on WhatsApp or email.

While we strive to deliver each order within the mentioned period, delivery may sometimes be delayed due to courier delays, high order volume, festivals, weather, or other such reasons. In such cases, our support team will assist you with the latest information available.

In case of a tampered, opened, or damaged package, please refuse the delivery and inform the Raremate support team immediately. If you have accepted the package, please record videos and photographs of the opened package and the condition of the product; this will help us process your replacement or refund request.

Orders can be cancelled within 1 hour of placing the order or before the order is dispatched, whichever is earlier. To cancel, message us on WhatsApp or email us with your order details as soon as possible. Once the order has been dispatched, cancellation is not possible. If your prepaid cancellation request is approved, the eligible refund will be processed upon confirmation; it may take a while to reflect in your account depending on your bank or payment provider. Partial cancellation may not be possible once the order is being processed. Raremate reserves the right to deny cancellation if there is a pattern of such requests.