Privacy Policy

At Raremate ('we,' 'us,' or 'our'), we respect your privacy and want to protect your personal information. This Privacy Policy describes what information we collect, why we collect it, and how we use that information when you use our website or purchase our products. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please don't use our website or services.

When placing an order, we collect the information that you give us, such as your name, phone number, email address, and billing and shipping addresses. We will use this information to process your order, arrange delivery, and provide you with customer service, and we may also contact you regarding your purchase if needed.

Additionally, when you browse our website, we automatically collect information such as the IP address of your computer, browser type, device information, and other details about the web pages you view. Through this, we can learn and analyse how users interact and engage with us and our website and help improve your experience on our site.

If you decide to subscribe to our emails or any marketing materials, we may use the contact information you provide for the purpose of sending you updates and news related to RAREMATE, new product launches, special offers, and other Raremate-related information.

By giving us your personal information to place an order, arrange delivery, or contact you, you are consenting to us using that information to do so. If you give us your consent to use your personal information for a marketing purpose or anything else not directly related to taking care of your order, we will confirm your consent and ask for your permission where we believe it is necessary.

How can you withdraw your consent? If you have given us your consent to receive marketing information previously but would like to receive none in the future, you can contact us at any time and ask for your marketing communications to be ended. You can contact us at the contact details provided on our website.

Our policy is that we will never sell your personal information. We may disclose your information to third-party service providers where it is necessary for performing our service to you and to complete your order. This may include payment service providers, couriers and delivery services, website or technical service providers, and customer service providers. We may also disclose your information where we are obliged to do so by applicable law or where necessary to protect our rights or the security of our services, our website, and users.

Payments for orders confirmed with us on WhatsApp may be processed by third-party payment providers (for example UPI or payment links). When making a payment, your payment information may be processed directly by the payment provider, according to their policies and rules on privacy and security. Raremate does not require your full card details to process or fulfil your order. For details of how your payment information is handled, please review the payment provider's privacy policy.

We use third-party service providers to assist us with the website, and with processing payments, delivering orders, sending communications and other services. These service providers only have access to the information they need to provide services to us. Some service providers may have their own privacy policies for handling personal information; in these cases, we recommend that you review the appropriate service provider's privacy policy.

Our website may also contain links to other websites. Once you have left the Raremate website, this policy will no longer apply to personal information which you disclose to those websites, and we cannot take responsibility for the practices used by other websites.

We take measures to protect your personal information from being unlawfully accessed, used, modified, disclosed or destroyed. However, there is no absolute security when transmitting or storing information online, and we cannot guarantee that unauthorised third parties will not be able to access, store, use or disclose your information. Accordingly, we recommend that you do not disclose sensitive personal information by using our website.

Our website uses cookies and similar technologies to help operate our website, provide you with better service, remember you and your preferences, and understand and further improve how you and our users experience our website. You can customise your browser settings so that it will notify you when a cookie is being sent to your device, or you can choose to disable cookies altogether. Please be aware that certain features of our website, such as your Routine Bag, may not work if you choose to disable cookies and browser storage.

By using our website, you affirm that you are legally permitted to use the website and make purchases according to the applicable laws. If you are under the applicable age of consent, you must use our website only with the involvement and permission of your parent or legal guardian.

We reserve the right to change or update this Privacy Policy from time to time, and in doing so, will provide notice of the changes on this page. Any such changes will become effective immediately upon posting on this page. We recommend that you review this page from time to time. In the case that Raremate is sold, merges with another entity, or undergoes a similar transfer of ownership, your information may be one of the assets that may be transferred, subject to applicable law.

If you have any questions regarding this Privacy Policy or our handling of your personal information, please contact us at the contact details provided on our website.