International Shipping

International deliveries are only available in certain countries. Shipping charges are based on destination and order value and are shared with you before you confirm your order. Delivery timelines may vary based on destination, customs, and local carrier. Tracking details will be provided, if available for the destination, once the order has been shipped.

International orders may be subject to customs duty, import tax, handling charges, or other fees set by the destination country. All such charges (if any) are borne by the customer and are not included in the product price or shipping charges unless stated otherwise when your order is confirmed. Customs clearance may also affect delivery timelines.

While we endeavour to honour the estimated delivery timelines, international orders may sometimes be delayed due to customs, adverse weather, public holidays, courier issues, or other factors beyond our control.

If an international order arrives defective, damaged, leaking, broken, or with missing products, please reach out to the RAREMATE support team within 48 hours of receiving it. Kindly keep the original carton and packaging and provide photographs or video evidence. Our team will review the complaint and advise on next steps. For more information, see our Return & Refund Policy.

Before ordering internationally, please confirm that the products you wish to purchase are allowed to be imported into your country. RAREMATE is not responsible for an international order that is detained, delayed, or rejected at customs or the port of entry due to your country's regulations.