Question 1

Ordering

Accepted Answer

Every order starts with a conversation, not a cart. Add formulas to your Routine Bag or tell the house what skin concern you're treating on WhatsApp, and we'll match you to the right formula.

Question 2

Suitability

Accepted Answer

Every formula is built for a specific skin concern and skin type, not for everyone at once. If you're unsure which one fits your skin, take the Routine Finder or enquire with the house and we'll guide you.

Question 3

Delivery

Accepted Answer

Orders are dispatched within 24–48 working hours of confirmation. Metro cities 3–5 working days, other cities 5–7, remote areas 7–10.

Question 4

Returns

Accepted Answer

Opened or used products can't be returned for hygiene reasons. If a product arrives damaged, leaked or wrong, tell us within 48 hours of delivery with photos or an unboxing video and we'll replace or refund it. See the Return & Refund Policy.

Question 5

Authenticity

Accepted Answer

Every active is sourced from a named house the skincare profession trusts, used at the concentration the clinical data supports. What reaches you matches exactly what left the bench, nothing swapped and nothing diluted.

Question 6

International orders

Accepted Answer

We ship to selected countries. Customs duties are paid by the customer. See International Shipping.

Questions,answered plainly.

Struck once. Worn every day.